The end-user sends the product to the dealer, GRANDPRODUCTS or the authorised service centre together with a proof of purchase. The product will be repaired or exchanged and returned to the customer.

Not covered by warranty:
The contractual warranty does not cover repairs following abnormal use of a product, such as incorrect use or connection, damage from impact or dropping, damage from fire, water, accidental line surge, lightning, modification or repair by any unauthorised service centre.